Frequently Asked Questions
Assistance with your Dries Van Noten online shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, and with all designer tags and security seals still attached.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by region and will be calculated at checkout.
Are your products authentic?
All products sold on our official website are guaranteed to be authentic Dries Van Noten creations, sourced directly from our production ateliers.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed immediately. Please contact our Customer Service team as soon as possible if you need to request a change, though we cannot guarantee modifications once an order is in fulfillment.